Maintenance and support

Support and maintenance: IT and telecommunication network

To optimize your investments, the performance of your communication systems must remain optimal at all times. By maintaining and upgrading your systems, you extend their life and reduce the risk of security breaches. Moreover, in the event of a problem, you must be able to count on quick and efficient technical support to avoid compromising your company’s activities.

By remaining ready to assist you, we provide you with the peace of mind and the efficiency you need to focus on your business. Our expertise in the field of IT maintenance and 24/7 critical networks is at your disposal thanks to our support plans completely adapted to your needs.

A support plan adapted to your reality

Whether targeting flexibility or cost predictability, our support services come in a variety of formats that can be adapted to your needs. We can even offer a fully customized maintenance contract. Whatever your choice, we guarantee you excellent quality services provided exclusively by our team.

Our Service Level Agreement (SLA) includes a commitment on response time and resolution times tailored to your specific requirements.

Personalized service contract

From a simple update to a full warranty, our support services are tailored to your company’s specific needs. We will work with you to create a customized contract for the maintenance of your systems.

Product maintenance

We also offer IT maintenance services on several current market products such as:

  • Nortel Meridian;
  • CS1000 and Norstar;
  • BCM systems.