{"id":3058,"date":"2026-09-15T09:27:01","date_gmt":"2026-09-15T13:27:01","guid":{"rendered":"https:\/\/ssp.zani.ca\/ai-automation\/"},"modified":"2026-09-18T08:28:25","modified_gmt":"2026-09-18T12:28:25","slug":"ai-automation","status":"publish","type":"page","link":"https:\/\/www.ssp-telecom.com\/en\/ai-automation\/","title":{"rendered":"AI Automation"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3058\" class=\"elementor elementor-3058 elementor-2523\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-abf25c8 e-con-full slider e-flex e-con e-parent\" data-eae-slider=\"72950\" data-id=\"abf25c8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-5855f22 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"84145\" data-id=\"5855f22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c68d758 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"21844\" data-id=\"c68d758\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInLeft&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3eb88b8 elementor-widget elementor-widget-heading\" data-id=\"3eb88b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Automate the tasks that slow your teams down. Keep people where they make a difference.<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d152e38 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"d152e38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Automate repetitive tasks, support your teams in real time, and keep the human touch at the heart of every interaction.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f2a79d elementor-widget elementor-widget-button\" data-id=\"7f2a79d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Discover AI Solutions<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-17ce4c8 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"12512\" data-id=\"17ce4c8\" data-element_type=\"container\" data-e-type=\"container\" id=\"contenu\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d6ad8b9 e-con-full e-flex e-con e-child\" data-eae-slider=\"52409\" data-id=\"d6ad8b9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-404fdec e-flex e-con-boxed e-con e-child\" data-eae-slider=\"33583\" data-id=\"404fdec\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-ef8e9d7 e-con-full e-flex e-con e-child\" data-eae-slider=\"5657\" data-id=\"ef8e9d7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-fca465b e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"90989\" data-id=\"fca465b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-79f6649 section__titre elementor-widget elementor-widget-heading\" data-id=\"79f6649\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI supports your agents <span>in real time.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfb9eb9 elementor-widget elementor-widget-text-editor\" data-id=\"cfb9eb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Less searching, less hesitation, higher first-contact resolution.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-1f719a1 e-con-full e-flex e-con e-child\" data-eae-slider=\"94811\" data-id=\"1f719a1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ef4e80 elementor-widget elementor-widget-text-editor\" data-id=\"9ef4e80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>During an interaction, AI can<strong> guide the agent to relevant information<\/strong>, suggest next steps, and help the agent craft a response tailored to the customer\u2019s context. The result: less time spent searching, more consistent responses, and agents who can focus fully on the conversation.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-73ae5f1 e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"59126\" data-id=\"73ae5f1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa1170b elementor-widget elementor-widget-image\" data-id=\"fa1170b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-1024x683.png\" class=\"attachment-large size-large wp-image-3059\" alt=\"\" srcset=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-1024x683.png 1024w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-300x200.png 300w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-768x512.png 768w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-1536x1024.png 1536w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1-250x167.png 250w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_2166463633-1.png 1972w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22caea2 elementor-absolute test elementor-widget elementor-widget-image\" data-id=\"22caea2\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.200000000000000011102230246251565404236316680908203125,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"610\" height=\"1206\" src=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/conversation-en-3.png\" class=\"attachment-medium_large size-medium_large wp-image-3121\" alt=\"\" srcset=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/conversation-en-3.png 610w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/conversation-en-3-152x300.png 152w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/conversation-en-3-518x1024.png 518w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/conversation-en-3-126x250.png 126w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f81891c e-con-full section e-flex e-con e-parent\" data-eae-slider=\"98771\" data-id=\"f81891c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-24e09ed e-con-full e-flex e-con e-child\" data-eae-slider=\"20569\" data-id=\"24e09ed\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b4f77a1 e-con-full elementor-hidden-mobile e-flex e-con e-child\" data-eae-slider=\"71960\" data-id=\"b4f77a1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-08ecdc5 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"33772\" data-id=\"08ecdc5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-941e08d e-con-full e-flex e-con e-child\" data-eae-slider=\"17884\" data-id=\"941e08d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-76f31d2 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"36768\" data-id=\"76f31d2\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cec73cb section__titre elementor-widget elementor-widget-heading\" data-id=\"cec73cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your customers find the answers they're looking for. <span>Right away.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-bd56dcd e-con-full e-flex e-con e-child\" data-eae-slider=\"17722\" data-id=\"bd56dcd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0a7c52d elementor-widget elementor-widget-text-editor\" data-id=\"0a7c52d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>An AI-powered virtual agent understands natural language requests, searches your knowledge bases and third-party systems, and provides <strong>accurate, context-aware responses in real time.<\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5fb106 elementor-widget elementor-widget-text-editor\" data-id=\"a5fb106\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A self-service experience that takes the pressure off your teams without compromising quality.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e93a55 elementor-widget elementor-widget-button\" data-id=\"9e93a55\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-859f11b e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"12750\" data-id=\"859f11b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-192ba6d e-transform elementor-widget elementor-widget-image\" data-id=\"192ba6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:150,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;],&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"650\" src=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-1024x650.jpeg\" class=\"attachment-large size-large wp-image-3061\" alt=\"Employ\u00e9 de centre d&#039;appel lors d&#039;une conversation client\" srcset=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-1024x650.jpeg 1024w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-300x190.jpeg 300w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-768x487.jpeg 768w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-1536x974.jpeg 1536w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-2048x1299.jpeg 2048w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/AdobeStock_1081629211-scaled-e1789129703851-250x159.jpeg 250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-72d0d09 e-con-full section section--reverse e-flex e-con e-parent\" data-eae-slider=\"96955\" data-id=\"72d0d09\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0adac5c e-con-full e-flex e-con e-child\" data-eae-slider=\"85115\" data-id=\"0adac5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-e6651f6 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"14715\" data-id=\"e6651f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-2edf8fa e-con-full el-img-container e-flex e-con e-child\" data-eae-slider=\"65687\" data-id=\"2edf8fa\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19fab76 elementor-widget elementor-widget-image\" data-id=\"19fab76\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"672\" src=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-1024x672.jpg\" class=\"attachment-large size-large wp-image-3224\" alt=\"Key Performance Indicator (KPI) using Business Intelligence (BI) metrics\" srcset=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-1024x672.jpg 1024w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-300x197.jpg 300w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-768x504.jpg 768w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-1536x1008.jpg 1536w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-2048x1344.jpg 2048w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/Automatisation-IA-evalue-Votre-organisation-s-ameliore-250x164.jpg 250w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-29be047 e-con-full e-flex e-con e-child\" data-eae-slider=\"35043\" data-id=\"29be047\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-69f8439 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"82761\" data-id=\"69f8439\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0193df0 section__titre elementor-widget elementor-widget-heading\" data-id=\"0193df0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AI evaluates. Your organization <span>improves.<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b7a3fb elementor-widget elementor-widget-text-editor\" data-id=\"0b7a3fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your managers stay in control. Your agents retain their autonomy.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c1ada85 e-con-full e-flex e-con e-child\" data-eae-slider=\"52301\" data-id=\"c1ada85\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-42ac890 elementor-widget elementor-widget-text-editor\" data-id=\"42ac890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Searchable transcripts, sentiment analysis, automated evaluation: your evaluation coverage increases<strong> without adding to the workload of your quality teams<\/strong>. AI-powered evaluation analyze the entire conversation and fill out the form automatically.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dea5854 elementor-widget elementor-widget-button\" data-id=\"dea5854\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Talk to an expert<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7c9481e e-con-full section e-flex e-con e-parent\" data-eae-slider=\"18702\" data-id=\"7c9481e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-0146812 e-con-full e-flex e-con e-child\" data-eae-slider=\"75486\" data-id=\"0146812\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-95de29f e-flex e-con-boxed e-con e-child\" data-eae-slider=\"65508\" data-id=\"95de29f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c840599 e-con-full e-flex e-con e-child\" data-eae-slider=\"76475\" data-id=\"c840599\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-262b8d1 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"77715\" data-id=\"262b8d1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20cc43d section__titre elementor-widget elementor-widget-heading\" data-id=\"20cc43d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Understand what your customers <span>really<\/span> feel.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-880f40f e-con-full e-flex e-con e-child\" data-eae-slider=\"70441\" data-id=\"880f40f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-929d27c elementor-widget elementor-widget-text-editor\" data-id=\"929d27c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Actionable sentiment data to support informed decisions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8001f92 elementor-widget elementor-widget-text-editor\" data-id=\"8001f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Identify the intentions, topics, and key moments in each interaction. Track changes in customer sentiment from the beginning to the end of the call, spot trends, and anticipate friction points before they escalate.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b20b96f elementor-widget elementor-widget-button\" data-id=\"b20b96f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c35e127 e-con-full e-flex e-con e-child\" data-eae-slider=\"18962\" data-id=\"c35e127\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b2a502 elementor-widget elementor-widget-image\" data-id=\"7b2a502\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"640\" src=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1-1024x640.jpg\" class=\"attachment-large size-large wp-image-3123\" alt=\"\" srcset=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1-1024x640.jpg 1024w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1-300x188.jpg 300w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1-768x480.jpg 768w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1-250x156.jpg 250w, https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/09\/dashboard-activity-1-1.jpg 1440w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7ff6ca4 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"23694\" data-id=\"7ff6ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-888c3ce e-flex e-con-boxed e-con e-child\" data-eae-slider=\"5879\" data-id=\"888c3ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c5b6e4c e-con-full e-flex e-con e-child\" data-eae-slider=\"53080\" data-id=\"c5b6e4c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9f11ff7 e-con-full e-flex e-con e-child\" data-eae-slider=\"32207\" data-id=\"9f11ff7\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dacb23b e-con-full e-flex e-con e-child\" data-eae-slider=\"39499\" data-id=\"dacb23b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-f607aaa e-con-full e-flex e-con e-child\" data-eae-slider=\"48722\" data-id=\"f607aaa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d466bc3 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"19900\" data-id=\"d466bc3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-277386a section__titre elementor-widget elementor-widget-heading\" data-id=\"277386a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SSP Telecom: <span>Your partner<\/span>, not just your provider.<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-b8980a8 e-con-full e-flex e-con e-child\" data-eae-slider=\"99059\" data-id=\"b8980a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e7b678d elementor-widget elementor-widget-text-editor\" data-id=\"e7b678d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Technology is just the starting point. What really makes the difference is the team behind it.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bb16250 elementor-widget elementor-widget-text-editor\" data-id=\"bb16250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>For more than 25 years, SSP Telecom has been helping Canadian organizations transform their contact centers, from initial strategy through post-deployment support. We don\u2019t just deliver a turnkey platform and then disappear\u2014you benefit from ongoing support provided by experts who understand your unique context.<\/p><p>Every project is different. That\u2019s why our approach is, too: integrations tailored to your systems, automation modeled on your processes, reports aligned with your metrics, and rigorous governance that ensures nothing falls through the cracks.<\/p><p>The power of global CCaaS leaders, backed by a 100% Canadian team that understands your reality.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d84bcb1 e-con-full section e-flex e-con e-parent\" data-eae-slider=\"30872\" data-id=\"d84bcb1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-27248c6 elementor-widget elementor-widget-shortcode\" data-id=\"27248c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><section class=\"temoignages\" aria-label=\"Customer Testimonials\">\n\n\t\t\t<h2 class=\"section__titre\">Together, we make a difference.<\/h2>\n\t\n\t<div\n\t\tclass=\"temoignages__carousel\" \n\t\tid=\"temoignages-1\"\n\t\tdata-autoplay=\"false\"\n\t\tdata-autoplay-delay=\"6000\"\n\t>\n\n\t\t<div class=\"temoignages__viewport\">\n\t\t\t<ul class=\"temoignages__track\" role=\"list\">\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide temoignages__slide--active\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"1 \/ 3\"\n\t\t\t\t\t\t\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/08\/Sean-Fang-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 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59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>I had the opportunity to work closely with SSP Telecom on a complex communications implementation project. Throughout the engagement, the SSP team demonstrated strong technical knowledge of the communications solution and a solid understanding of the requirements involved in deploying it within a demanding operational environment.<\/p>\n<p>What stood out to me was their collaborative approach. SSP worked effectively with consultants, engineers, and other project stakeholders to address technical questions, resolve issues, and move the implementation forward. Their knowledge, responsiveness, and willingness to work through challenges made them a valuable partner throughout the project.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>I worked with SSP Telecom on a complex project to implement a communications solution. The SSP team demonstrated strong technical expertise. Their skills, responsiveness, and willingness to overcome challenges made them a valuable partner throughout the project.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Sean Fang<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Associate Partner, Lead Engineer - Operational &amp; Digital Technologies<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">CIMA+<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"2 \/ 3\"\n\t\t\t\t\t\t aria-hidden=\"true\"\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/08\/Chris-Law-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 130.898 42.1285 132.338 41.6706C133.711 41.0818 134.889 40.6239 135.87 40.2314C137.833 39.4464 138.945 38.9231 138.945 38.9231L135.805 26.2323C135.805 26.2323 134.365 26.5593 131.88 27.1481C130.637 27.4752 129.132 27.8023 127.366 28.2602C125.6 28.5873 123.703 29.5031 121.609 30.2881C119.516 31.2039 117.095 31.8581 114.871 33.3627C112.647 34.8018 110.03 35.9793 107.741 37.8764C105.517 39.8389 102.835 41.5398 100.872 44.0256C98.7134 46.3806 96.5546 48.801 94.9192 51.6139C93.0221 54.296 91.7138 57.2398 90.3401 60.1181C89.0971 62.9964 88.1159 66.0056 87.2655 68.8839C85.6955 74.6406 85.0413 80.1356 84.7796 84.8456C84.5834 89.5556 84.7142 93.4806 84.9759 96.2935C85.1067 97.6018 85.2375 98.9102 85.3684 99.826L85.5646 100.938C86.873 117.685 100.676 130.899 117.815 130.899C135.739 130.899 150.262 116.376 150.262 98.4523C150.262 80.5281 135.739 66.0056 117.815 66.0056V65.8748ZM39.5113 65.8748C36.7638 65.8748 34.0817 66.3327 31.5305 66.9868C32.1192 65.0243 32.6425 62.9964 33.6238 61.2302C34.3434 59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>SSP Telecom supported BCFSA in the deployment and ongoing optimization of our Talkdesk cloud contact centre solution. Their team demonstrated strong technical expertise, responsiveness, and a clear understanding of our operational requirements. SSP Telecom worked collaboratively with our teams throughout the engagement and provided valuable support in configuring and integrating the solution within our environment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>SSP Telecom supported BCFSA in the deployment and optimization of our Talkdesk cloud contact center solution. Their team demonstrated a high level of technical expertise, responsiveness, and a clear understanding of our operational needs.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Chris Law<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Manager - IT Service Management<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">BC Financial Services Authority<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<li\n\t\t\t\t\t\tclass=\"temoignages__slide\"\n\t\t\t\t\t\trole=\"group\"\n\t\t\t\t\t\taria-roledescription=\"diapositive\"\n\t\t\t\t\t\taria-label=\"3 \/ 3\"\n\t\t\t\t\t\t aria-hidden=\"true\"\t\t\t\t\t>\n\t\t\t\t\t\t<div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-top\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__blob-bottom\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t\t\t<div class=\"temoignages__card\">\n\t\t\t\t\t\t\t\t<img\n\t\t\t\t\t\t\t\t\t\tclass=\"temoignages__avatar\"\n\t\t\t\t\t\t\t\t\t\tsrc=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2026\/08\/richard-moon-1-150x150.png\"\n\t\t\t\t\t\t\t\t\t\talt=\"\"\n\t\t\t\t\t\t\t\t\t\tloading=\"lazy\"\n\t\t\t\t\t\t\t\t\t\twidth=\"64\"\n\t\t\t\t\t\t\t\t\t\theight=\"64\"\n\t\t\t\t\t\t\t\t\/>\n\n\t\t\t\t\t\t\t\t<div class=\"temoignages__content\">\n\n\t\t\t\t\t\t\t\t\t<span class=\"temoignages__quote-icon\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t<svg width=\"157\" height=\"157\" viewBox=\"0 0 157 157\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t\t\t\t\t\t\t<path d=\"M117.815 65.8748C115.068 65.8748 112.385 66.3327 109.834 66.9868C110.423 65.0243 110.946 62.9964 111.928 61.2302C112.647 59.2023 113.825 57.436 115.002 55.7352C115.983 53.8381 117.684 52.5298 118.927 50.8943C120.235 49.3243 122.002 48.2777 123.441 46.9693C124.815 45.5956 126.646 44.876 128.085 43.9602C129.59 43.1098 130.898 42.1285 132.338 41.6706C133.711 41.0818 134.889 40.6239 135.87 40.2314C137.833 39.4464 138.945 38.9231 138.945 38.9231L135.805 26.2323C135.805 26.2323 134.365 26.5593 131.88 27.1481C130.637 27.4752 129.132 27.8023 127.366 28.2602C125.6 28.5873 123.703 29.5031 121.609 30.2881C119.516 31.2039 117.095 31.8581 114.871 33.3627C112.647 34.8018 110.03 35.9793 107.741 37.8764C105.517 39.8389 102.835 41.5398 100.872 44.0256C98.7134 46.3806 96.5546 48.801 94.9192 51.6139C93.0221 54.296 91.7138 57.2398 90.3401 60.1181C89.0971 62.9964 88.1159 66.0056 87.2655 68.8839C85.6955 74.6406 85.0413 80.1356 84.7796 84.8456C84.5834 89.5556 84.7142 93.4806 84.9759 96.2935C85.1067 97.6018 85.2375 98.9102 85.3684 99.826L85.5646 100.938C86.873 117.685 100.676 130.899 117.815 130.899C135.739 130.899 150.262 116.376 150.262 98.4523C150.262 80.5281 135.739 66.0056 117.815 66.0056V65.8748ZM39.5113 65.8748C36.7638 65.8748 34.0817 66.3327 31.5305 66.9868C32.1192 65.0243 32.6425 62.9964 33.6238 61.2302C34.3434 59.2023 35.5209 57.436 36.6984 55.7352C37.6796 53.8381 39.3805 52.5298 40.6234 50.8943C41.9317 49.3243 43.698 48.2777 45.1371 46.9693C46.5109 45.5956 48.3425 44.876 49.7817 43.9602C51.2863 43.1098 52.5946 42.1285 54.0338 41.6706C55.4075 41.0818 56.585 40.6239 57.5663 40.2314C59.5288 39.4464 60.6409 38.9231 60.6409 38.9231L57.5009 26.2323C57.5009 26.2323 56.0617 26.5593 53.5759 27.1481C52.333 27.4752 50.8284 27.8023 49.0621 28.2602C47.2959 28.5873 45.3988 29.5031 43.3055 30.2881C41.2121 31.2039 38.7917 31.8581 36.5676 33.3627C34.3434 34.8018 31.7267 35.9793 29.4371 37.8764C27.213 39.8389 24.5309 41.5398 22.5684 44.0256C20.4096 46.3806 18.2509 48.801 16.6155 51.6139C14.7184 54.296 13.4101 57.2398 12.0363 60.1181C10.7934 62.9964 9.81214 66.0056 8.96172 68.8839C7.39172 74.6406 6.73755 80.1356 6.47588 84.8456C6.27963 89.5556 6.41047 93.4806 6.67214 96.2935C6.80297 97.6018 6.9338 98.9102 7.06463 99.826L7.26089 100.938C8.56922 117.685 22.3721 130.899 39.5113 130.899C57.4355 130.899 71.958 116.376 71.958 98.4523C71.958 80.5281 57.4355 66.0056 39.5113 66.0056V65.8748Z\" fill=\"#EF4650\"\/>\n\t\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text\"><p>SSP Telecom supported Air Inuit in the modernization of our contact centre through the implementation of Talkdesk CX Cloud. Their team demonstrated a strong understanding of our operational environment, including the importance of maintaining reliable service for the northern communities we serve.<\/p>\n<p>The solution was configured to support our multilingual operations, seasonal call volumes, overflow requirements, and callback capabilities. SSP Telecom worked closely with our teams throughout the implementation, testing, go-live, and stabilization phases. Their responsiveness and ability to adjust the configuration as our needs evolved contributed to a smooth transition and helped us maintain service continuity throughout the deployment.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__text temoignages__text--mobile\"><p>SSP Telecom supported Air Inuit in modernizing our contact center through the implementation of Talkdesk CX Cloud. Their team demonstrated an excellent understanding of our operational environment and worked closely with our teams throughout the implementation.<\/p>\n<\/div>\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"temoignages__author\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__name\">Richard Moon<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__role\">Senior Project Manager<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"temoignages__company\">Air Inuit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t\t<\/div>\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\n\n\t\t\t\t\t<button type=\"button\" class=\"temoignages__nav-btn temoignages__nav-btn--prev\" aria-label=\"Previous testimonial\">\n\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M10 6H2M5.5 2.5L2 6L5.5 9.5\" stroke=\"#0D273C\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\n\n\n\t\t\t<\/button>\n\t\t\t<button type=\"button\" class=\"temoignages__nav-btn temoignages__nav-btn--next\" aria-label=\"Next testimonial\">\n\t\t\t\t<svg width=\"12\" height=\"12\" viewBox=\"0 0 12 12\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\">\n\t\t\t\t\t<path d=\"M2 6H10M6.5 9.5L10 6L6.5 2.5\" stroke=\"#0D273C\" stroke-linecap=\"round\" stroke-linejoin=\"round\"\/>\n\t\t\t\t<\/svg>\n\n\t\t\t<\/button>\n\n\t\t\t<div class=\"temoignages__dots\" role=\"tablist\" aria-label=\"Choose a testimonial\">\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot temoignages__dot--active\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"true\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 1\"\n\t\t\t\t\t\tdata-index=\"0\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 2\"\n\t\t\t\t\t\tdata-index=\"1\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t\t\t<button\n\t\t\t\t\t\ttype=\"button\"\n\t\t\t\t\t\tclass=\"temoignages__dot\"\n\t\t\t\t\t\trole=\"tab\"\n\t\t\t\t\t\taria-selected=\"false\"\n\t\t\t\t\t\taria-label=\"Go to testimonial 3\"\n\t\t\t\t\t\tdata-index=\"2\"\n\t\t\t\t\t><\/button>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-9afcecc e-con-full section e-flex e-con e-parent\" data-eae-slider=\"71735\" data-id=\"9afcecc\" data-element_type=\"container\" data-e-type=\"container\" id=\"contact\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c82f24c e-con-full e-flex e-con e-child\" data-eae-slider=\"54064\" data-id=\"c82f24c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-92e4ad2 e-flex e-con-boxed e-con e-child\" data-eae-slider=\"15135\" data-id=\"92e4ad2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-13d5364 e-con-full e-flex e-con e-child\" data-eae-slider=\"99820\" data-id=\"13d5364\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-19bf0b1 e-con-full e-flex elementor-invisible e-con e-child\" data-eae-slider=\"31803\" data-id=\"19bf0b1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-25bddb1 section__titre elementor-widget elementor-widget-heading\" data-id=\"25bddb1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ready to <span>take <\/br>action ?<\/span><\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-8591afb e-con-full e-flex e-con e-child\" data-eae-slider=\"63119\" data-id=\"8591afb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-155041f elementor-widget elementor-widget-text-editor\" data-id=\"155041f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Let&#8217;s discuss your processes, your pain points,<br \/>and the automation opportunities that are most<br \/>relevant to your organization.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ddd7cad elementor-widget elementor-widget-text-editor\" data-id=\"ddd7cad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Talk to an expert!<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-43c5dc5 e-con-full e-flex e-con e-child\" data-eae-slider=\"97164\" data-id=\"43c5dc5\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c274377 e-con-full e-flex e-con e-child\" data-eae-slider=\"49039\" data-id=\"c274377\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-dc34f79 e-con-full e-flex e-con e-child\" data-eae-slider=\"87956\" data-id=\"dc34f79\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1.5,&quot;sizes&quot;:[]},&quot;background_background&quot;:&quot;classic&quot;,&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4628d5 elementor-widget elementor-widget-heading\" data-id=\"d4628d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c2d3af4 placeholder-visible elementor-widget elementor-widget-shortcode\" data-id=\"c2d3af4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3190-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"3190\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/3058#wpcf7-f3190-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3190\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3190-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p><label>First name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"First name*\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span> <\/label>\n<\/p>\n<p><label>Last name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Last name*\" value=\"\" type=\"text\" name=\"nom\" \/><\/span> <\/label>\n<\/p>\n<p><label>Phone<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"telephone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Phone\" value=\"\" type=\"tel\" name=\"telephone\" \/><\/span> <\/label>\n<\/p>\n<p><label>Email*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"courriel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"courriel\" \/><\/span> <\/label>\n<\/p>\n<p class=\"full\"><label>Message*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Your message *\" name=\"message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p class=\"button button--hover-white\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Submit\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-879dc5c e-con-full section e-flex e-con e-parent\" data-eae-slider=\"29985\" data-id=\"879dc5c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-6ede4cc e-con-full e-flex e-con e-child\" data-eae-slider=\"89490\" data-id=\"6ede4cc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-adf93bd e-con-full e-flex e-con e-child\" data-eae-slider=\"50216\" data-id=\"adf93bd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;position&quot;:&quot;absolute&quot;,&quot;motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:1,&quot;sizes&quot;:[]},&quot;motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t<\/div>\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-c90606f e-flex e-con-boxed e-con e-child\" data-eae-slider=\"43951\" data-id=\"c90606f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ec709 section__titre elementor-widget elementor-widget-heading\" data-id=\"10ec709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked <span>Questions<\/span><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6ed3204 elementor-widget__width-initial faq elementor-invisible elementor-widget elementor-widget-n-accordion\" data-id=\"6ed3204\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;max_items_expended&quot;:&quot;one&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1160\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1160\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 1. Will AI replace all of our agents? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-d8ae245 e-con-full e-flex e-con e-child\" data-eae-slider=\"35806\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" data-id=\"d8ae245\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d5ef92c e-con-full e-flex e-con e-child\" data-eae-slider=\"67787\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1160\" data-id=\"d5ef92c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-64a78bd elementor-widget elementor-widget-text-editor\" data-id=\"64a78bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No. Our approach is designed to use AI to support your agents, not replace them. The goal is to automate repetitive tasks, provide real-time context, and enable your teams to focus on interactions that require active listening, judgment, and empathy.<\/p>\n<p>&nbsp;<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdf7b8 elementor-widget elementor-widget-text-editor\" data-id=\"5cdf7b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Specifically, AI can assist agents during conversations, suggest responses, summarize interactions, categorize certain requests, automate follow-ups, analyze customer sentiment, or direct customers to the right resource.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-42e3195 elementor-widget elementor-widget-text-editor\" data-id=\"42e3195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When properly integrated, AI can help increase efficiency by reducing manual tasks, after-call work, and resolution times. These gains can translate into tangible operational savings, better use of resources, and a return on investment that is easier to measure.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1161\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1161\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 2. What tasks can be automated in a contact center? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-ef3b9d6 e-con-full e-flex e-con e-child\" data-eae-slider=\"4706\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" data-id=\"ef3b9d6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-adf0e28 e-con-full e-flex e-con e-child\" data-eae-slider=\"33252\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1161\" data-id=\"adf0e28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7290a23 elementor-widget elementor-widget-text-editor\" data-id=\"7290a23\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Several tasks can be automated in a contact center, including answering frequently asked questions, generating post-call summaries, classifying requests, creating tickets, updating the CRM, sending automated follow-ups, qualifying incoming requests, performing sentiment analysis, and supporting quality assessments.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1162\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1162\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 3. Can our customers interact directly with a virtual agent? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-a397d8a e-con-full e-flex e-con e-child\" data-eae-slider=\"74782\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" data-id=\"a397d8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-4b00a07 e-con-full e-flex e-con e-child\" data-eae-slider=\"81437\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1162\" data-id=\"4b00a07\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd9934 elementor-widget elementor-widget-text-editor\" data-id=\"bbd9934\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. A virtual agent can answer simple questions, guide the customer, collect information, qualify a request, or redirect it to the appropriate department.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da1e8c4 elementor-widget elementor-widget-text-editor\" data-id=\"da1e8c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>When the situation becomes more complex, the interaction can be transferred to a human agent along with the context that has already been gathered, resulting in a smoother and more efficient experience.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1163\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1163\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 4. Can automation improve service quality? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-a4ab575 e-con-full e-flex e-con e-child\" data-eae-slider=\"23878\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" data-id=\"a4ab575\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-84205c5 e-con-full e-flex e-con e-child\" data-eae-slider=\"31708\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1163\" data-id=\"84205c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5095e19 elementor-widget elementor-widget-text-editor\" data-id=\"5095e19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes. Automation can help analyze a larger number of interactions, identify trends, detect recurring pain points, and provide faster feedback to teams.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1651e5c elementor-widget elementor-widget-text-editor\" data-id=\"1651e5c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>It also helps standardize certain processes and supports workforce management through trends, forecasting models, and automated adjustments.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1164\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1164\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 5. Do we need to already have a CCaaS solution in place to use AI? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-d51dad6 e-con-full e-flex e-con e-child\" data-eae-slider=\"89371\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1164\" data-id=\"d51dad6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-7012397 e-con-full e-flex e-con e-child\" data-eae-slider=\"8057\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1164\" data-id=\"7012397\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c626912 elementor-widget elementor-widget-text-editor\" data-id=\"c626912\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No. Some automation tools and virtual agents can be integrated into your existing systems, such as your website, traditional phone system, or internal tools.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a02fbe elementor-widget elementor-widget-text-editor\" data-id=\"1a02fbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>However, other use cases, particularly those that require a comprehensive view of customer interactions, real-time data, or omnichannel orchestration, are more effective when connected to a modern CCaaS platform.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4bde4c2 elementor-widget elementor-widget-text-editor\" data-id=\"4bde4c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom can help you determine the best approach based on your current environment, your goals, and the processes you want to optimize.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1165\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1165\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 6. Can AI use our knowledge bases and internal systems?  <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-fe865f6 e-con-full e-flex e-con e-child\" data-eae-slider=\"91594\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1165\" data-id=\"fe865f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-d4e2f3c e-con-full e-flex e-con e-child\" data-eae-slider=\"23262\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1165\" data-id=\"d4e2f3c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9354f93 elementor-widget elementor-widget-text-editor\" data-id=\"9354f93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Yes, depending on your existing technology infrastructure. AI can be connected to your knowledge bases, CRM systems, ticketing tools, internal systems, or documentation to provide more accurate and context-specific answers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9e41b85 elementor-widget elementor-widget-text-editor\" data-id=\"9e41b85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This approach allows you to use the information already available within your organization to better support your agents and customers.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1166\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1166\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><div class=\"e-n-accordion-item-title-text\"> 7. How can we maintain control over AI-generated responses? <\/div><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-down\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div class=\"has_eae_slider elementor-element elementor-element-58666c6 e-con-full e-flex e-con e-child\" data-eae-slider=\"21744\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1166\" data-id=\"58666c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"has_eae_slider elementor-element elementor-element-3750d5f e-con-full e-flex e-con e-child\" data-eae-slider=\"56538\" role=\"region\" aria-labelledby=\"e-n-accordion-item-1166\" data-id=\"3750d5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ae5e60 elementor-widget elementor-widget-text-editor\" data-id=\"1ae5e60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A good AI strategy is based on governance, reliable data sources, validation, clear rules for use, and a process of continuous improvement.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-de08562 elementor-widget elementor-widget-text-editor\" data-id=\"de08562\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>SSP Telecom helps you implement policies, controls, and processes to ensure that AI supports your teams securely and appropriately while aligning with your operating environment.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Automate the tasks that slow your teams down. Keep people where they make a difference. Automate repetitive tasks, support your teams in real time, and keep the human touch at the heart of every interaction. Discover AI Solutions AI supports your agents in real time. Less searching, less hesitation, higher first-contact resolution. During an interaction, [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-3058","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Sylvain Guimond","author_link":"https:\/\/www.ssp-telecom.com\/en\/author\/sylguizani\/"},"rttpg_comment":0,"rttpg_category":" <a href=\"https:\/\/www.ssp-telecom.com\/en\/?taxonomy=translation_priority&#038;term=optional\" rel=\"tag\">Optional<\/a>","rttpg_excerpt":"Automate the tasks that slow your teams down. Keep people where they make a difference. Automate repetitive tasks, support your teams in real time, and keep the human touch at the heart of every interaction. Discover AI Solutions AI supports your agents in real time. Less searching, less hesitation, higher first-contact resolution. During an interaction,&hellip;","_links":{"self":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/3058","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/comments?post=3058"}],"version-history":[{"count":30,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/3058\/revisions"}],"predecessor-version":[{"id":3230,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/3058\/revisions\/3230"}],"wp:attachment":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/media?parent=3058"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}