{"id":1481,"date":"2025-05-08T09:18:15","date_gmt":"2025-05-08T13:18:15","guid":{"rendered":"https:\/\/www.ssp-telecom.com\/?page_id=1481"},"modified":"2025-05-08T11:06:28","modified_gmt":"2025-05-08T15:06:28","slug":"policies","status":"publish","type":"page","link":"https:\/\/www.ssp-telecom.com\/en\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"<p><a style=\"position: absolute; left: -9999px; top: auto; width: 1px; height: 1px; overflow: hidden;\" href=\"#privacy-policy-heading\">Skip to main content<\/a><\/p>\n<header>\n<h2>Company Policies<\/h2>\n<\/header>\n<nav aria-label=\"Table of contents\">\n<h2>Table of contents<\/h2>\n<ul>\n<li><a href=\"#privacy\">Privacy Policy<\/a><\/li>\n<li><a href=\"#sustainability\">Sustainable Development Policy<\/a><\/li>\n<li><a href=\"#accessibility-feedback\">Accessibility Feedback Process<\/a><\/li>\n<\/ul>\n<\/nav>\n<section id=\"privacy\" aria-labelledby=\"privacy-policy-heading\">\n<h2 id=\"privacy-policy-heading\">Privacy Policy<\/h2>\n<p>SSP Telecom designs, integrates, deploys and maintains a full range of enterprise IT solutions customized to our customers&#8217; needs.<\/p>\n<p>We constantly put forward our human side through technology thanks to a quality offer, reliable technologies and a close relationship with each of our customers.<\/p>\n<p>SSP Telecom considers the protection of personal information to be a top priority and is committed to complying with all applicable data protection laws. SSP Telecom is also committed to implementing appropriate security measures to protect personal information under its control from unauthorized access, use, disclosure, modification or destruction.<\/p>\n<p>This is to inform you (our customers, employees, suppliers and visitors to this website) of:<\/p>\n<ul>\n<li>The purposes for which we collect and use your Personal Information;<\/li>\n<li>Your rights of access and rectification;<\/li>\n<li>The people to whom we need to disclose your Personal Information;<\/li>\n<li>Your right to withdraw your consent;<\/li>\n<li>The possibility that your Personal Information may be disclosed outside of Quebec;<\/li>\n<li>The people at SSP Telecom who have access to your Personal Information;<\/li>\n<li>The security that is in place to protect the Personal Information under our control;<\/li>\n<li>How long we retain and destroy your Personal Information, and your right to request that we provide you with the Personal Information we have collected from you in a structured and commonly used technological format;<\/li>\n<li>The privacy impact assessment we have in place and perform prior to any acquisition, development or redesign of our systems or services that may affect the privacy or security of your Personal Information; our complaint handling process; contact information for our Privacy Officer; and other information we wish to share with you.<\/li>\n<\/ul>\n<p>We recommend that you read this Privacy Policy carefully before providing us with any personal information. By using SSP Telecom&#8217;s services or by providing us with personal information, you authorize us and our trusted third parties and service providers to collect, use and manage your personal information for the purposes set forth herein and in accordance with this policy.<\/p>\n<p>If you do not consent to SSP Telecom&#8217;s collection, use and disclosure of your personal information in accordance with this policy, please do not provide us with any personal information. Of course, certain services can only be provided to you if you provide SSP Telecom with such information; therefore, SSP Telecom may not be able to provide you with those services if you choose not to provide the personal information necessary.<\/p>\n<section id=\"policy-updates\" aria-labelledby=\"policy-updates-heading\">\n<h3 id=\"policy-updates-heading\">Updates to this policy<\/h3>\n<p>We reserve the right to change this policy at any time. Please refer to the &#8220;Last Updated&#8221; section at the top of this page for the date we last revised this policy. Any changes to this policy will be effective as of the &#8220;Last Updated&#8221; date above. By using SSP Telecom&#8217;s services or entrusting us with personal information following changes to this Privacy Policy, you agree to those changes and acknowledge that you are subject to them.<\/p>\n<\/section>\n<section id=\"personal-info\" aria-labelledby=\"personal-info-heading\">\n<h3 id=\"personal-info-heading\">Personal information we collect<\/h3>\n<p>We may collect and process various types of personal information in the course of our business and service delivery, including:<\/p>\n<ul>\n<li>Your contact information: name, home address, email, phone numbers;<\/li>\n<li>Billing and service-related info: billing\/shipping address, payment info, order history;<\/li>\n<li>Recruitment info: resume, education\/employment history, immigration status, etc.;<\/li>\n<li>Preferences: comments about our services, survey responses;<\/li>\n<li>Consent evidence for specific purposes when required;<\/li>\n<li>Third-party information: names and contact details with consent.<\/li>\n<\/ul>\n<p>SSP Telecom does not knowingly collect data from individuals under 18. If discovered, such information will be securely deleted.<\/p>\n<\/section>\n<section id=\"collection-purposes\" aria-labelledby=\"collection-purposes-heading\">\n<h3 id=\"collection-purposes-heading\">Collection purposes<\/h3>\n<p>We collect personal data to:<\/p>\n<ul>\n<li>Respond to your requests and communicate with you;<\/li>\n<li>Process and complete orders and payments;<\/li>\n<li>Send administrative updates and service information;<\/li>\n<li>Inform you of services, products, promotions, contests;<\/li>\n<li>Run promotions in compliance with any applicable rules;<\/li>\n<li>Improve our services and personalize your experience;<\/li>\n<li>Analyze website activity, campaign success and stats;<\/li>\n<li>Protect operations and comply with legal requirements.<\/li>\n<\/ul>\n<p>We collect your information directly and during interactions at events. Any third-party data collection is consent-based unless otherwise authorized by law.<\/p>\n<\/section>\n<section id=\"access-rights\" aria-labelledby=\"access-rights-heading\">\n<h3 id=\"access-rights-heading\">Your rights of access and rectification<\/h3>\n<p>You may request access to, correction of, or information about the personal data we hold. Requests will be handled within 30 days. Identification may be required.<\/p>\n<p>Contact our Privacy Officer:<\/p>\n<address>\n\t\t\tFran\u00e7ois Bourassa, President<br \/>\n\t\t\t<a href=\"mailto:confidential@ssp-telecom.com\">confidential@ssp-telecom.com<\/a><br \/>\n\t\t\t819-693-2535 ext 1015<br \/>\n\t\t  <\/address>\n<p>Deletion requests are permitted when data is inaccurate or unlawfully retained.<\/p>\n<\/section>\n<section id=\"disclosure\" aria-labelledby=\"disclosure-heading\">\n<h3 id=\"disclosure-heading\">Disclosure of personal information<\/h3>\n<ul>\n<li>To service providers under confidentiality contracts;<\/li>\n<li>To legal authorities when required by law or court order;<\/li>\n<li>To lawyers, debt collection, or as part of business transfers.<\/li>\n<\/ul>\n<p>SSP Telecom does not sell personal data for payment.<\/p>\n<\/section>\n<section id=\"consent-withdrawal\" aria-labelledby=\"consent-withdrawal-heading\">\n<h3 id=\"consent-withdrawal-heading\">Your right to withdraw your consent<\/h3>\n<p>You may withdraw or change consent at any time, subject to legal constraints. Contact the Privacy Officer for assistance.<\/p>\n<p>To unsubscribe from marketing emails, use the unsubscribe link provided.<\/p>\n<\/section>\n<section id=\"international-disclosure\" aria-labelledby=\"international-disclosure-heading\">\n<h3 id=\"international-disclosure-heading\">Disclosure of personal information outside Quebec<\/h3>\n<p>Your data may be stored in the U.S. or Canada and may be disclosed according to the laws of the host country. Agreements with providers ensure data protection.<\/p>\n<\/section>\n<section id=\"personnel-access\" aria-labelledby=\"personnel-access-heading\">\n<h3 id=\"personnel-access-heading\">SSP Telecom personnel who have access to your data<\/h3>\n<p>Only authorized personnel with duties requiring access can view your data. All are bound by confidentiality.<\/p>\n<\/section>\n<section id=\"security\" aria-labelledby=\"security-heading\">\n<h3 id=\"security-heading\">Security measures<\/h3>\n<p>We apply necessary security measures and use secure cloud services. Caution is advised when using public networks. We maintain a breach log and notify in case of risk.<\/p>\n<\/section>\n<section id=\"retention\" aria-labelledby=\"retention-heading\">\n<h3 id=\"retention-heading\">Retention and destruction<\/h3>\n<p>Data is kept only as long as necessary, then securely destroyed. You may request a copy in a structured, common format.<\/p>\n<\/section>\n<section id=\"complaints\" aria-labelledby=\"complaints-heading\">\n<h3 id=\"complaints-heading\">Complaint Handling<\/h3>\n<p>Complaints are reviewed within 60 days, and responses are provided within 90 days. You may also contact a regulator if unsatisfied.<\/p>\n<\/section>\n<section id=\"contact\" aria-labelledby=\"contact-heading\">\n<h3 id=\"contact-heading\">Contact Us<\/h3>\n<p>If you have any questions, contact our Privacy Officer. Do not send sensitive information via email.<\/p>\n<p>Visit our website: <a href=\"https:\/\/www.ssp-telecom.com\/en\/\">https:\/\/www.ssp-telecom.com<\/a><\/p>\n<\/section>\n<section id=\"other-info\" aria-labelledby=\"other-info-heading\">\n<h3 id=\"other-info-heading\">Other Information<\/h3>\n<p>We may use aggregated or anonymized data. Cookies are collected for analytics and personalization. Third-party services follow their own policies, not ours.<\/p>\n<\/section>\n<\/section>\n<\/section>\n<section id=\"sustainability\" lang=\"en\" aria-labelledby=\"sustainable-policy-title\">\n<h2 id=\"sustainable-policy-title\">Sustainable Development Policy<\/h2>\n<p><strong>Version:<\/strong> 2024.01<br \/>\n\t\t<strong>Approved by:<\/strong> Louise Blanchard, Quality Assurance Manager \u2014 May 17, 2024<br \/>\n\t\tFran\u00e7ois Bourassa, President \u2014 May 17, 2024<\/p>\n<section aria-labelledby=\"intro-title\">\n<h3 id=\"intro-title\">Introduction<\/h3>\n<p>At SSP Telecom, we are dedicated to incorporating sustainable practices across all our operations&#8230; <\/p>\n<\/section>\n<section aria-labelledby=\"objectives-title\">\n<h3 id=\"objectives-title\">Objectives<\/h3>\n<h4>Reducing Carbon Footprint<\/h4>\n<ul>\n<li>Partner with suppliers who have a strong commitment to sustainable development.<\/li>\n<li>Reduce greenhouse gas emissions by selecting carriers committed to carbon neutrality.<\/li>\n<\/ul>\n<h4>Resource Management<\/h4>\n<ul>\n<li>Optimize the use of natural resources&#8230;<\/li>\n<li>Encourage recycling and reuse&#8230;<\/li>\n<\/ul>\n<h4>Stakeholder Engagement<\/h4>\n<ul>\n<li>Collaborate with customers, suppliers&#8230;<\/li>\n<li>Raise awareness and provide training&#8230;<\/li>\n<\/ul>\n<\/section>\n<section aria-labelledby=\"implementation-title\">\n<h3 id=\"implementation-title\">Implementation<\/h3>\n<h4>Audit and Monitoring<\/h4>\n<p>We conduct regular audits&#8230;<\/p>\n<h4>Annual Report<\/h4>\n<p>We publish an annual sustainability report&#8230;<\/p>\n<h4>Continuous Improvement<\/h4>\n<p>We maintain a continuous improvement process&#8230;<\/p>\n<h4>Carrier Selection<\/h4>\n<p>We prioritize partnerships with eco-responsible carriers&#8230;<\/p>\n<h4>Procurement and Delivery Coordination<\/h4>\n<ul>\n<li>We consolidate equipment deliveries&#8230;<\/li>\n<li>We work with customers to coordinate delivery&#8230;<\/li>\n<\/ul>\n<h4>Recycling Practices<\/h4>\n<p>We ensure responsible recycling&#8230;<\/p>\n<h4>Printing<\/h4>\n<p>We encourage all employees to avoid unnecessary printing.<\/p>\n<h4>Hybrid Working<\/h4>\n<p>We promote telecommuting whenever feasible&#8230;<\/p>\n<\/section>\n<section aria-labelledby=\"conclusion-title\">\n<h3 id=\"conclusion-title\">Conclusion<\/h3>\n<p>We firmly believe that sustainable development is essential&#8230;<\/p>\n<\/section>\n<\/section>\n<section id=\"accessibility-feedback\" aria-labelledby=\"accessibility-feedback-heading\">\n<h2 id=\"accessibility-feedback-heading\">Accessibility Feedback Process<\/h2>\n<p>SSP Telecom has implemented a feedback process that complies with current legislation&#8230;<\/p>\n<p><strong>Fran\u00e7ois Bourassa<\/strong>, President, is responsible for receiving feedback&#8230;<\/p>\n<ul>\n<li>\n\t\t  <strong>Email:<\/strong><br \/>\n\t\t  <a href=\"mailto:accessibilite-ssp@ssp-telecom.com\">accessibilite-ssp@ssp-telecom.com<\/a><br \/>\n\t\t  <span>An acknowledgement of receipt will be sent to you&#8230;<\/span>\n\t\t<\/li>\n<li>\n\t\t  <strong>Telephone:<\/strong><br \/>\n\t\t  <a href=\"tel:18196932535\" aria-label=\"Call us at 1.819.693.2535\">1.819.693.2535<\/a><br \/>\n\t\t  <span>The information and comments shared during the call&#8230;<\/span>\n\t\t<\/li>\n<li>\n\t\t  <strong>Online form (anonymous or not):<\/strong><br \/>\n\t\t  <span>Fill out the feedback form available at the bottom of this page&#8230;<\/span>\n\t\t<\/li>\n<\/ul>\n<p>We are also committed to protecting the confidentiality&#8230;<\/p>\n<p>\n\t\t<a href=\"https:\/\/www.ssp-telecom.com\/wp-content\/uploads\/2024\/09\/SSP_accessibility_plan_2024-2029_en.pdf\" rel=\"noopener\" target=\"_blank\"><br \/>\n\t\t  Download our Accessibility Plan (PDF)<br \/>\n\t\t<\/a>\n\t  <\/p>\n<div aria-labelledby=\"accessibility-feedback-form-heading\">\n<h3 id=\"accessibility-feedback-form-heading\">Accessibility Feedback Form<\/h3>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f866-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"866\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1481#wpcf7-f866-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulaire de contact\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"866\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.3\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f866-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p class=\"full\">The asterisk (*) indicates a required field.\n<\/p>\n<p><label id=\"lastname-label\" for=\"lastname\">Last Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lastname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"lastname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lastname\" \/><\/span>\n<\/p>\n<p><label id=\"firstname-label\" for=\"firstname\">First Name<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"firstname\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"firstname\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"firstname\" \/><\/span>\n<\/p>\n<p><label id=\"email-label\" for=\"email\">Email*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n<\/p>\n<p><label id=\"phone-label\" for=\"phone\">Phone<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-tel\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"tel\" name=\"phone\" \/><\/span>\n<\/p>\n<p class=\"full\"><br \/>\n<label id=\"message-label\" for=\"message\">Message*<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"message\" aria-required=\"true\" aria-invalid=\"false\" name=\"message\"><\/textarea><\/span>\n<\/p>\n<p class=\"full\"><br \/>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"<p>Skip to main content Company Policies Table of contents Privacy Policy Sustainable Development Policy Accessibility Feedback Process Privacy Policy SSP Telecom designs, integrates, deploys and maintains a full range of enterprise IT solutions customized to our customers&#8217; needs. We constantly put forward our human side through technology thanks to a quality offer, reliable technologies and [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1481","page","type-page","status-publish","hentry"],"acf":[],"rttpg_featured_image_url":null,"rttpg_author":{"display_name":"Jo\u00ebl Bourdelois","author_link":"https:\/\/www.ssp-telecom.com\/en\/author\/jbourdelois\/"},"rttpg_comment":0,"rttpg_category":" <a href=\"https:\/\/www.ssp-telecom.com\/en\/?taxonomy=translation_priority&#038;term=optional\" rel=\"tag\">Optional<\/a>","rttpg_excerpt":"Skip to main content Company Policies Table of contents Privacy Policy Sustainable Development Policy Accessibility Feedback Process Privacy Policy SSP Telecom designs, integrates, deploys and maintains a full range of enterprise IT solutions customized to our customers&#8217; needs. We constantly put forward our human side through technology thanks to a quality offer, reliable technologies and&hellip;","_links":{"self":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/1481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/comments?post=1481"}],"version-history":[{"count":10,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/1481\/revisions"}],"predecessor-version":[{"id":1491,"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/pages\/1481\/revisions\/1491"}],"wp:attachment":[{"href":"https:\/\/www.ssp-telecom.com\/en\/wp-json\/wp\/v2\/media?parent=1481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}